Privacy Policy

Information We Collect

We collect the following categories of information:

• Account information. When you create an account, we collect your email address and authentication details through our authentication provider.
• Pool and usage data. Information you add to the App, such as your pools, water test results, maintenance logs, reminders, and notes.
• Photos. If you choose to attach images of your pool, water tests, or equipment, we access your camera and photo library only for the photos you select.
• Location. With your permission, location access may be used to deliver relevant notifications and reminders. You can disable location access at any time in your device settings.
• Purchase information. If you subscribe, our payments and subscription provider processes your purchase. We do not store your full payment card details.
• Usage and diagnostic data. We collect anonymized analytics about how the App is used to improve performance and features.

How We Use Your Information

• To provide, maintain, and improve the App and its features.
• To deliver AI-powered guidance, treatment plans, and reminders.
• To send notifications you have opted in to receive.
• To process subscriptions and manage your account.
• To respond to support requests and communicate with you.
• To analyze usage and improve reliability and security.

Third-Party Services

We use trusted third-party services to operate the App. These providers process data on our behalf and only as needed to provide their service:

• Authentication and account management.
• Subscription and in-app purchase processing.
• Push notifications.
• Product analytics and diagnostics.
• Cloud hosting and file storage.

Each provider maintains its own privacy practices governing the data it processes.

How We Share Information

We do not sell your personal information. We may share information only:

• With service providers who help us operate the App.
• When required by law, regulation, or valid legal process.
• To protect the rights, safety, and security of our users and the App.
• In connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.

Data Retention

We retain your information for as long as your account is active or as needed to provide the App. You may delete your account at any time, after which your associated data is permanently removed and cannot be recovered.

Your Rights and Choices

• You can access and update your account information within the App.
• You can manage camera, photo, location, and notification permissions in your device settings.
• You can delete your account and all associated data from within the App.
• You may request access to, correction of, or deletion of your personal information by contacting us.

Data Security

We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

The App is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you within the App.

Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at hello@poolcopilot.co.